Frequently Asked Questions

By the name ChemFree, I know that you are in the business of defoaming solutions, but what exactly are you offering?

We are a full-service resource that couples our 60+ combined years of traditional foam remediation experience with the latest technology solutions including our patented Water Diffusion Technology (WDT™) System.

What is this Water Diffusion Technology WDT™ System?

It is the first and only CHEMICAL FREE SOLUTION (think green!) to the foaming headaches inherent in many manufacturing and processing facilities. More specifically, it is a patented design for equipment that is installed onsite, has very low capital and operational costs, and is virtually maintenance free.

So you’re telling me that my years and years of buying defoaming chemicals are over?

In a word, yes. As a full-service provider, we are intimately familiar with best defoamer practices and the various chemicals in use and integrate all aspects of this for optimum performance. It is possible that there may be some inaccessible areas where the equipment can’t be installed or where minimum quantities of chemicals may be used for optimum effect, but at a minimum, you should expect no less than an 80% reduction in chemicals.

So a chemical free solution that drastically reduces / eliminates my monthly costs for defoaming chemicals – what is my cost for all of this? Am I going to be paying a premium for this chemical free solution?

To the contrary, your costs will be drastically reduced. You have the option to make a one-time purchase or spread the costs out by paying an annual service fee. The service fee in years 1 and 2 will less than your annual chemical defoaming costs; the service fee for every year thereafter will be 30% of your year 1 cost.

Is there any impact on my water usage?

As a part of our service, we conduct an in-depth review of your current system including existing sprays that you have in place and make recommendations to minimize any impact, and in some cases, even reduce water usage. Additional water cost savings are realized with a ChemFree duty cycle system. These suggestions typically result in a 15-30% savings.

Are there any other fees that need to be factored in? 

Yes, a one-time fabrication fee including materials.

Who does the physical installation?

You have the option to choose ChemFree so that full responsibility stays with one party, or you can contract your own vendor separately in which case ChemFree would still direct the installation. We are also happy to work with an approved vendor of yours so you gain the benefit of working with a trusted source while still maintaining one point of contact and responsibility.

What happens if for whatever reason, I choose to stop using this technology?

You are only obligated for years 1 and 2. After that, your only responsibility is to issue a Notice of Cancellation that acknowledges that (1) you will no longer be using the equipment for defoaming purposes and (2) reminds you of your confidentiality obligation. We will then come on site to dismantle the WDT™ System.

What kind of post installation maintenance and support can I expect?

One of the great benefits of this system is that it is as close to a ‘plug & play’ solution as you can get. You will be provided a WDT™ User Manual that is customized for your installation. For extra peace of mind, your annual license fee includes 1 annual site visit if needed. You will only be responsible for our travel costs. This does not include any engineering changes or modifications that are a result of changes within your facility.

Ok, you’ve got my attention – how do we see this system in action?

First things first – we ask that you execute a standard non-disclosure agreement (NDA) after which we schedule an on-line presentation. The next step is to install a pilot system at your site. This consists of 2 onsite visits – the first to assess and retrofit our patented design around your existing system and the second to physically install it. The only difference between the pilot system and a permanent system is that we replace temporary material (e.g. pvc piping) with permanent material (e.g. stainless steel). Pilots typically run for 3 – 4 days.

Seeing is Believing!